Return & Refund Policy

Return & Refund Policy

Thank you for your purchase! We want you to be satisfied with your purchase. However, if for any reason you are not completely satisfied with your purchase, you may return it for a full refund or exchange. Please review the following for details on our Return & Refund Policy.

Returns

All returns must be mailed and postmarked within 30 days of purchase. Items must be returned in new and unused condition.

Return Process

If you need to return an item, please contact customer service at [email protected] to obtain a return label. Once you receive the return label, please securely place the item in its original packaging and mail it back to us.

Exchanges

We will only exchange defective or damaged items. If you would like to exchange it for the same item, please email [email protected].

Refunds

Once we receive your return, we will inspect the condition of the item and then process your return or exchange. Please allow 7 days from receipt of the item to process an exchange. We will notify you by email when your return has been processed.

Questions

If you have any questions about our return and refund policy, please contact us at [email protected].

Shipping Policy

When purchasing our products, please be sure to read our shipping policy carefully. This policy applies to all your orders.

Shipping Methods

We ship via UPS and US Postal Service, depending on the shipping location and order. Orders are typically processed and shipped within one business day (excluding weekends and holidays), depending on item availability. Once your order is packaged, we will send an email with your tracking information. Please be sure to provide an accurate shipping address, and your signature may be required upon delivery.

Shipping Costs

All US orders will receive free three-day shipping (excluding US territories).

International Shipping

We do not support international shipping at this time.

Return Questions?

If you have any questions about returns, please review our Return and Refund Policy.

Contact

If you have additional questions or suggestions, please contact us at [email protected].

Privacy Policy

Thank you for choosing to join the ideverest.com community ("Company", "we", "us" or "our"). We are committed to protecting your personal information and privacy. If you have any questions about this Privacy Statement or how we process your personal information, please contact us at [email protected].

This Privacy Statement explains how we may use your information when:

Visit our website: https://www.ideverest.com/.

Interact with us in various ways, including for sales, marketing or events.

In this privacy statement, if we refer to: "

When we refer to the "Website", we mean to refer to or link to a specific web page.

This policy

When we refer to the "Services", we mean our website and other related services.

This includes all sales, marketing or event content.

This privacy statement is designed to explain to you in the clearest way what kind of information we collect, how we use it, and your rights in relation to this information. If you do not agree with anything in this statement, please stop using our services immediately.

Please read this privacy statement carefully so that you understand how we handle the information we collect.

What information we collect.

Personal information you provide to us

We collect personal information that you provide to us. This information includes information that you voluntarily provide when you register on the website, request information about us or our products and services, or participate in website activities and contact us. The personal information we collect will be based on how you interact with us and the website. , your choices, and the products and features you use. The personal information that may be collected includes the following:

The personal information you provide includes name, phone number, email address, mailing address, and other related information.

Payment information. If you make a purchase, we may collect data necessary to process payment, such as your payment instrument number (such as a credit card number).

And the security code associated with your payment instrument. All personal information you provide must be true, complete, and accurate, and you are required to promptly notify us of any changes to such personal information.

Automatically collected data

When you visit our website, the system automatically collects some information, such as your Internet Protocol (IP) address and browser and device characteristics. We automatically obtain this information when you visit, use, or browse the website. This information does not reveal your personal identity (such as your name or contact information), but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Site, and other technical information. This information is primarily used to maintain the security and operation of our Site, and for internal analytics and reporting. Like many businesses, we also use cookies and similar technologies.

Technology Collects Information. The information we collect includes log and usage data. Log and usage data is diagnostic, usage, and performance information related to the Services that our servers automatically collect when you visit or use our Site and is recorded in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and its settings, and information about your activities on the Site (such as date/time stamps associated with usage, pages and files viewed, search history, and other actions such as features used), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings). Device Data. We collect device data, including information about the computer, phone, tablet, or other device you use to access the Site.

Depending on the device we use, some data may be collected, including your IP address (or proxy server), device and application identifiers, location information, browser type, hardware model, Internet service provider or mobile operator, operating system, and system configuration. Regarding location information, we collect data about the location of your device, which may be precise or imprecise. The amount of information we collect depends on the device you use.

We record the type and configuration of the device accessing the website. For example, we may use GPS and other technologies to collect geolocation information, which helps us understand your current location (based on your IP address). You can choose not to let us collect this data by refusing to provide information or disabling location settings on your device. However, please note that if you choose not to provide it, you may not be able to use certain features of the Service.

We only share information with your consent to comply with legal requirements, provide services, protect your rights, or fulfill business obligations. We may process or share the data you provide based on the following legal bases:

1. **Consent**: We may process your data if you explicitly consent to us using your personal information for a specific purpose.

2. **Legitimate interests**: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

3. **Performance of a Contract**: If we have entered into a contract with you, we will process your personal information to meet the terms of the contract.

4. **Legal Obligations**: We may disclose your information where required by law to comply with applicable laws, government requests, or legal process, such as in response to a court order or subpoena.

5. **Vital Interests**: We may disclose your information as evidence in litigation where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, fraud, potential security threats, and illegal activity.

Specifically, we may need to process your data or share personal information in the following circumstances:

- **Business Transfers**: We may share or transfer your information in connection with a merger, sale of company assets, financing, or transfer of all or a portion of our business to another company.

- **Vendors, Consultants, and Other Third-Party Service Providers**.

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and who need access to the information to perform their work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, and marketing activities. We may also allow certain third parties to use tracking technologies on our website so that they can collect data about your interactions with the website on our behalf.

This information may be used for data analysis and tracking to help measure the popularity of certain content, pages or features and to gain a deeper understanding of online activity. We will not share, sell, rent or trade any of your information with others for third parties’ promotional purposes, unless otherwise stated in this statement.

Do we use cookies and other tracking technologies?

We may use cookies and other tracking technologies to collect and store your information. We use cookies and similar tracking tools (such as web beacons and pixels) to access or store relevant data. For more information on how we use these technologies and how you can refuse certain cookies, please review our Cookie Statement.

How long do we keep your information?

We will only keep your information for as long as necessary to fulfill the purposes outlined in this privacy statement, unless otherwise required by law. We will only keep your personal information for the purposes described in this statement, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this statement requires us to keep your personal information for longer than the period of time a user has an account. When we no longer have a legitimate business need to process your personal information, we will delete or anonymize it, or take other steps if we are unable to meet these requirements.

To achieve this (for example, because your personal information has been saved in backup files), we will securely store your personal information and separate it from any subsequent processing until deletion is possible.

How can we keep your information safe?

Our goal is to protect your personal information through organizational and technical security measures. We have implemented appropriate technical and administrative security measures to ensure the security of the personal information we process. However, despite our safeguards and efforts to protect your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be completely secure. Therefore, we cannot promise or guarantee that hackers, cyber criminals or other unauthorized third parties will not breach our security and improperly obtain, access, steal or modify your information. Although we will do our best to protect your personal information, you transmit personal information to and from our website at your own risk. You may only access this website in a secure environment.

Will we update this notice?

Yes, we will update this notice from time to time as necessary to ensure compliance with relevant laws and regulations. We may update this Privacy Statement from time to time. The updated version will be indicated by the "Revised" date and will be effective immediately. If we make material changes to our Privacy Statement, we may notify you by prominently posting a notice or by directly sending you a message. We encourage you to review this Privacy Statement periodically to be informed of how we are protecting your information.

How can you contact us about this notice?

If you have any questions or comments about this notice, please send an email to [email protected].